01/16/2023

Engaging Patients Through Care Management Services

Care management services are designed to engage patients as active partners in their healthcare so they can effectively manage their complex medical conditions. These programs can lead to improved clinical outcomes, enhanced patient experiences, reduced costs of care, and less duplication of services. It is critical to identify patients with cancer who can benefit from these services as early as possible so they can be guided toward evidence-based treatments before they go too far down a costly path that may jeopardize outcomes.

Who Are the Members of the Care Management Team?
Care management programs require a team-based, patient-centered approach to healthcare that focuses on both the physical and mental well-being of the individual. Oncology care managers are key members of the team. Typically, these are highly skilled nurses who help patients with cancer navigate the complex nature of their disease. They act as liaisons—coordinating care between providers, community resources, and insurance companies, which ensures prompt communication regarding the patient’s health within and outside the practice. Oncology care managers also address patient concerns, offer education on the management of symptoms and treatment-related adverse events, and help with issues related to clinical trials, financial assistance, and end-of-life decisions. They walk side-by-side with patients (and their families) throughout the cancer treatment journey, which allows patients to focus on their health and quality-of-life goals.

Additional members of the care management team may include other professionals, such as medical providers, social workers, community health workers, dieticians, and pharmacists, who all work together to meet the needs of patients and ensure they understand their treatment options.

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